Trip Terms & Conditions

This page sets out how booking, payments, cancellations, wallet credits, and support operate for Experience Co. trips. You may review the summary first and then refer to the full sections below for the applicable detail.

Thank you for choosing Experience Co. as your partner in adventure and exploration. Based in Bangalore, India, and fueled by a passion for crafting unique experiences, we have been delivering exceptional travel editions tailored for the new-age, discerning traveler for over a decade. Our Editions are designed to immerse you in cultures, landscapes, and activities that are sure to enrich your life and create lasting memories.

These Booking Conditions, together with our Privacy Policy and the Terms of Use of our website, as well as any other relevant information we have provided, form the contractual basis of your agreement with Experience Co. (registered name: Experience Collective Pvt Ltd.), with its registered office at 4th floor, Cherry Hills, Embassy Golf Links Business Park, Bengaluru, Karnataka 560071.

To secure a booking, you must pay the applicable deposit confirmed at the time of booking. If you book on or after the applicable payment trigger for your edition, the required due amount must be paid at the time of booking. For visa-heavy editions, that trigger begins T-60 before the edition start date.

When you submit a booking request, it is treated initially as provisional. Your booking becomes confirmed only once we issue written confirmation by email. At that point, the contract between you and us comes into existence.

Payment Schedule

The payment schedule for your edition depends on the edition category assigned by Experience Co. Please rely on the payment schedule shown in your booking communication and the policy summaries below.

Where two deadlines apply, the first deadline is used to collect the initial scheduled payment and the second deadline is the final payment deadline. The exact percentages and thresholds shown above are pulled from the published policy configuration currently in effect.

You can pay the deposit and full amount by UPI, bank transfer, credit or debit card.

Visa Exemptions

The most up-to-date pricing for our Editions is available on our website. Certain Editions may be listed in local currencies, including USD, EUR, or JPY, depending on the destination, operating model, or payment flow. Prices remain subject to variations in taxes, transportation costs, fuel costs, and other supplier-driven inputs.

Where an Edition is priced in a foreign currency, or where your payment is processed in a settlement currency different from the underlying Edition currency, the payable amount for each scheduled payment may be determined using the prevailing exchange rate applicable on the date that payment is processed. Accordingly, unpaid future instalments may vary until they are paid.

Once a scheduled payment has been successfully processed, that paid amount will not be retrospectively adjusted solely due to later exchange-rate movement. Any increase to the underlying base Edition price after booking confirmation, excluding ordinary exchange-rate conversion on unpaid future instalments, will not affect your booking unless it exceeds 5% of the total Edition price.

Promotional offers, including discounts and early booking incentives, are applicable at the time of booking and cannot be transferred to future bookings or applied retrospectively.

If You Change or Transfer Your Booking

If you need to modify or cancel a booking after confirmation, you must do so through the ExCo app under My Trips. The applicable charge is calculated automatically based on the relevant cancellation zone. For assistance, call 080 694 579 59, message us on WhatsApp at +91 80887 70725, or email support@theexperience.co.

A flat administration fee of ₹7,000 applies to both cancellations and edition changes. This fee replaces any percentage-based admin charge references.

Edition transfers are not allowed. If you want to move to another edition, you must cancel your current booking first and then use any eligible ExCo Wallet credits toward a new booking.

If You Cancel Before Departure

Cancellation outcomes depend on when you cancel relative to the payment deadlines attached to your edition category.

We plan Editions well in advance, but occasionally we must make changes or cancel confirmed bookings. In such cases, we will inform you as soon as possible, offering alternative arrangements or a refund.

For significant changes, such as a downgrade in accommodation or a major alteration in the itinerary, you will have the option to accept the change, switch to another Edition, or cancel with a full refund.

You are responsible for ensuring that all members of your party meet the travel requirements, including passport, visa, and health regulations. We accept no responsibility for any inability to travel due to non-compliance with these requirements.

Additionally, you agree to abide by the authority of our leaders and staff during your Edition.

Certain Editions, such as those involving extreme activities, complex visa timelines, or destination-specific supplier commitments, may have additional terms regarding deposits, payment schedules, and cancellations. These will be clearly outlined at the time of booking.

These Editions are intentionally kept small, so earlier booking is strongly recommended.

For bookings received close to the applicable payment deadlines for your edition, we reserve the right to pass on any extra costs incurred due to the late nature of the booking. We will advise you of such additional costs at the time you make your booking.

Edition transfers are not permitted. If you wish to move to another edition, you must cancel your current booking and, if eligible, use the resulting ExCo Wallet credit toward a new booking.

The same rule applies to spot transfers between friends or family members. Spots cannot be reassigned directly from one traveler to another; the original booking must be cancelled first and any applicable credits can then be used toward a new booking.

Where your cancellation outcome provides wallet credit, that credit is issued after the applicable ₹7,000 administration fee has been deducted.

Any approved bank transfer will be processed to the original payer and remains subject to the same cancellation zone rules, non-refundable third-party costs, and applicable deductions.

You may cancel your booking without a cancellation fee in the event of unavoidable and extraordinary circumstances occurring at the Edition destination that significantly affect the performance of the Edition. Such circumstances include war, natural disasters, epidemics, or any other severe situation that poses a threat to human health.

In cases of force majeure, meaning unforeseeable circumstances such as war, terrorist activity, natural disaster, fire, or severe weather conditions, Experience Co. will not be liable for any changes or cancellations. However, we will endeavor to provide prompt assistance and, where possible, offer alternative arrangements or refunds.

You must secure comprehensive travel insurance that covers medical expenses, injury, death, repatriation, cancellation and curtailment. Ensure your policy covers all activities listed as part of the Edition you are booking.

You should carry proof of your insurance with you during your Edition. Experience Co. is not responsible for any costs incurred due to lacking adequate insurance.

If you must return home before your Edition concludes, no refunds can be made for unused portions of the Edition. However, depending on the circumstances, your travel insurance may cover some of these costs.

You must inform us at the time of booking of any medical conditions, disabilities, or dietary requirements that may affect your participation in the Edition. If any such circumstance changes after booking, you must notify us as soon as reasonably possible.

We will make reasonable efforts to accommodate special requirements, but cannot guarantee this in all circumstances. For physically demanding or remote Editions, we may require a doctor certificate confirming fitness to travel.

All participants are responsible for ensuring that they hold valid travel documents for every destination included in the Edition. Passports must remain valid for at least six months beyond the end of the Edition.

Visa requirements vary by destination and nationality, and it is your responsibility to secure all necessary visas prior to departure. Additionally, some Editions may require specific vaccinations or health precautions; you are required to undertake all necessary medical preparations and provide proof of vaccinations where mandated.

Participants are expected to contribute positively to the group dynamic. Disruptive behavior or actions that negatively impact the experience of other group members will not be tolerated.

Experience Co. reserves the right to remove any participant from an Edition without recourse to a refund if their behavior is deemed incompatible with the welfare of the group or the smooth running of the Edition.

Travelers are expected to comply with all local laws and customs of the destinations visited during their Edition. Experience Co. will not be responsible for any breach of law or custom by participants.

We take your privacy seriously and adhere to all applicable data protection laws. Personal information collected by Experience Co. will be used solely for the purpose of booking and managing your Edition, including necessary communications related to the services provided.

For more detailed information, please refer to our Privacy Policy.

This agreement is governed by the laws of India, and any disputes will be handled exclusively in the Indian legal system (Courts of Bangalore). Our terms are compliant with applicable local and international regulations.

Experience Co. reserves the right to amend these terms and conditions at any time. Such amendments will be effective immediately upon posting on the company website.

Registered Company: Experience Collective Pvt Ltd.
Registered Office: 4th floor, Cherry Hills, Embassy Golf Links Business Park, Bengaluru, Karnataka 560071